Terms of Service

Welcome to Workforce Agency Group! Please read these Terms of Service and our Privacy Policy (collectively the “Terms”) carefully, as you agree that you consent to these Terms by your use of this website or Workforce Agency Group’s services, as described further below.

Acceptance of the Terms

The Terms are entered into by and between you (referred to herein as “you” and/or, if you have subscribed to Workforce Agency Group, as “Subscriber”) and Workforce Agency LLC (“Workforce Agency Group,” “we,” “our,” or “us”), and they govern your access to and use of the Workforce Agency Group website and/or Workforce Agency Group software (collectively the “Platform”) and Workforce Agency Group Services, as defined below, whether as a guest or subscriber.

Please read the Terms carefully before you start to use the Platform or Services. By using the Platform, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, incorporated herein by reference. If you do not agree to these Terms of Service or the Privacy Policy, do not access or use the Platform or any Workforce Agency Group Services, but please get in touch with us so we can try to help.

Term

This agreement remains in full force and effect while you use the Platform. All provisions of the Terms shall survive termination by either party, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Eligibility

The Platform and Services are intended only for access and use by individuals at least eighteen (18) years old. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of the Platform and Services.

Changes to the Terms

We may revise and update these Terms from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Platform and Services thereafter. Your continued use of the Platform or our Services following the posting of revised Terms means you accept and agree to the changes.

Services

Outreach Services

Workforce Agency Group provides outreach services to its subscribers, including outbound calls for customer engagement and/or sales, outbound calls for appointment booking and confirmation and caller feedback, email and SMS follow-up messages, and other outreach services that may be introduced from time to time. Collectively the services described in this paragraph are called the “Outreach Services” in these Terms.

Chat Services

See Chat Terms of Service.

Administrative Services

At Subscriber’s request, Workforce Agency Group virtual and/or AI receptionists (collectively, “receptionists”) may access your computer systems and/or online services provided by another vendor (either and collectively, your “Systems”) to complete intake forms, book appointments for your business, or provide other information or complete other tasks at your direction and with your consent (collectively, “Administrative Services”). If you ask us to perform Administrative Services, we will do so subject to the following:

• You must provide us with a unique username and password (each and together, “User Credentials”) that our receptionists can use to access and update the Systems you direct us to use to provide the Administrative Services.
• You agree that (i) you consent to Workforce Agency Group using the User Credentials to access your Systems to perform Administrative Services; (ii) you are able to set access permission levels for your System; (iii) you have granted us the permissions necessary to perform the Administrative Services we agree to perform; and (iv) you have limited our access only to the Systems and the functions of the Systems that you want us to be able to access and use.
• If you provide us with User Credentials to access a System provided for you by a third party (i.e., a web or cloud-based service), you represent and warrant that you are entitled and authorized to provide us with that access under the terms of your agreement with the third-party service provider.
• If the User Credentials and/or access permissions you give us do not allow us to access your Systems or perform any of the Administrative Services you request, you agree that we have no obligation to do those things.
• You hereby release Workforce Agency Group and our receptionists, affiliates, officers, directors, agents, subsidiaries, joint ventures and employees from all liability and all claims, demands, liability, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with our possession of User Credentials, accessing your Systems, and/or performing Administrative Services. You further agree to indemnify, defend and hold harmless Workforce Agency Group and our receptionists against any third-party claim, demand, lawsuit, regulatory action, or other liability brought against either arising from or relating to our use of either or both (i) the Systems you have asked us to access to provide Administrative Services, or (ii) the User Credentials you provide.

In connection with the releases above, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE §1542 (AND ANY ANALOGOUS LAW IN ANY OTHER APPLICABLE JURISDICTION) WHICH SAYS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

Service Plans, and Payment

Service Plans

Workforce Agency Group offers “Receptionist Service Plans” and rates on a month-to-month subscription basis, the details of which will be determined based on your needs and features. We are not liable or responsible for the content of third-party websites, webpages, or resources, including erroneous or out-of-date pricing.

You may at any time elect to change your Receptionist Service Plan by contacting Workforce Agency Group at info@theworkforceagency.com. Changes will take effect on the next monthly payment date. Overage charges, if any, will apply until the new Receptionist Service Plan takes effect.

For purposes of the Receptionist Service Plans:

• “Available Hours” means the hours during which Workforce Agency Group will provide specific Services to you, as outlined further in your selected Receptionist Service Plan.
• “Receptionist Calls” means: 1) incoming calls that are made by third parties or forwarded by you to the telephone number assigned to you by Workforce Agency Group (“Subscriber Identifier”) and that you identify as desired calls, such as calls from potential clients/customers, family members, etc., and 2) outbound calls made by Workforce Agency Group at your request. Inbound calls made by telemarketers, misdialed numbers, promotional companies, or callers not wanting to leave a message are not counted as Receptionist Calls. Blocking valid Receptionist Calls is considered abuse of the system and is subject to reversal and account cancellation.
• “Live Transfer Phone Number” means the phone number(s) that we will transfer callers to, per your instruction, if they meet your specified criteria.
• “Per month” refers to the calendar month.

If you utilize Workforce Agency Group outbound calling, you must comply with and are responsible for complying with all applicable laws, rules, and regulations, including without limitation the Telephone Consumer Protection Act (47 U.S.C. § 227), the Telemarketing Sales Rule (16 C.F.R. 310 et. seq.), and all other marketing, telemarketing, and telecommunication rules issued by the Federal Communications Commission and/or the Federal Trade Commission. Outbound calling services must comply with Workforce Agency Group’s Restricted Engagement Policy and must not be used for spam, fraud, or third-party sales. Subscriber must immediately notify Workforce Agency Group of any violation of these rules. Workforce Agency Group is not responsible for the content of any outbound call, and Subscriber agrees to indemnify, defend and hold harmless Workforce Agency Group against any third-party claim, demand, lawsuit, regulatory action, or other liability brought against Workforce Agency Group arising from or relating to Subscriber’s outbound calling.

Workforce Agency Group reserves the right to block, restrict or terminate services at any time, with or without notice.

For Virtual Receptionist Services: In the event that you exceed the number of Virtual Receptionist Calls during a calendar month of the Services, you will be charged overage charges as described on https://theworkforceagency.com/pricing/receptionists. Overage charges will be charged on the first day of each month or, if your Receptionist Service Plan is terminated, are required to be paid within 10 days of the termination date of your Receptionist Service Plan. You authorize Workforce Agency Group to charge your payment method on file for any overage charges incurred.

For AI Receptionist Services: In the event that you exceed the number of AI Receptionist Calls during a monthly billing cycle of the Services, you will be charged overage charges as described on https://theworkforceagency.com/pricing/ai-receptionist. Overage charges will be charged on your next monthly charge along with your subscription payment, or if your Receptionist Service Plan is terminated, are required to be paid within 10 days of the termination date of your Receptionist Service Plan. You authorize Workforce Agency Group to charge your payment method on file for any overage charges incurred.

Workforce Agency Group reserves the right to terminate your subscription immediately and stop providing the Services to you at any time if timely payment is not made. If an automatic payment cannot be made, Workforce Agency Group will request another payment method. If payment is not made within five (5) business days, we will stop providing all Services to you, but, as a convenience to you, we may redirect your calls to your Live Transfer Phone Number. If payment is not made within ten (10) business days, Workforce Agency Group will terminate your account. Workforce Agency Group reserves the right to collect any and all amounts then due, plus any Late Charges accrued as described below.

Negative balance; pause and resume. If your Account Wallet reaches a negative balance or is otherwise insufficient under the Balance Gate, Workforce Agency Group will pause answering of some or all of your incoming calls and will notify you (e.g., by email and a dashboard notice). To resume service you must add Billing Credits sufficient to clear the Balance Gate. Certain optional features (for example, automated call handling/routing add-ons) may require you to explicitly re-enable them after a pause; prior settings are not automatically restored.

Taxes and Other Charges

Workforce Agency Group fees do not include any applicable use tax, sales tax, value added tax, excise tax, duty, custom, inspection or testing fee, or any other tax, fee or charge of any nature whatsoever imposed by any governmental authority on or measured by the transaction between Workforce Agency Group and Subscriber (each a “Tax”); all of which shall be paid by Subscriber in addition to the price quoted or invoiced. Any Tax that Workforce Agency Group may be required to collect or pay upon the sale or delivery of Services, Outreach Services, or any other product or service shall be paid by Subscriber to Workforce Agency Group unless Subscriber has provided Workforce Agency Group, at the time of the first payment for such products or services, an exemption certificate or other document valid in the jurisdiction imposing the Tax.

Late Charges

Any payments not received within ten (10) days of when due as described in these Terms are subject to a monthly “Late Charge” of $10 or 10% of the amount then due (whichever is greater), subject to any restrictions imposed by local law. In the event Workforce Agency Group does not receive full payment within ten (10) days after the applicable due date, the Subscriber will be considered in material default of this Agreement (“Material Default”). After such Material Default, Workforce Agency Group shall maintain the right to collect any and all amounts then due, the Subscriber shall pay all legal fees and collection costs incurred by Workforce Agency Group, and the Subscriber shall pay all late fees that may accrue thereafter.

Discounts, Offers, and Credits

From time to time, Subscriber may be presented with discounts, offers, credits, and other promotions (collectively, “Discounts”) that reduce the cost of Services. A Discount can be used only once per Subscriber. Unless explicitly stated otherwise in the terms of the Discount (e.g., a seasonal promotion), Discounts are for new (first-time) Subscribers only and may not be combined. In the event of multiple applicable Discounts, the Subscriber may choose which one to apply. Discounts may have expiration dates and are no longer valid past the date of expiration.

In addition, Discounts may be offered in conjunction with affiliates and other entities (collectively, “Distributors”). Workforce Agency Group reserves the right to revoke a Discount at any time for improper usage, including but not limited to: (i) applying a Discount for or from a Distributor when the Subscriber is not associated with, or a customer of, that Distributor; (ii) applying a Discount intended for another Subscriber, or (iii) distributing to others a Discount intended for single use.

For clarity, the “credits” referenced in this “Discounts, Offers, and Credits” subsection are promotional Discounts and are distinct from “Billing Credits,” which are defined in the “Free Plan (Prepaid Wallet)” subsection above.

Money-Back Guarantee

Workforce Agency Group offers a Money-Back Guarantee to first-time subscribers of our virtual receptionist services. We guarantee a refund of up to $1,000 for a period of 30 days following the first payment date (the Receptionist Subscription Date). The Money-Back Guarantee offer is subject to the following terms:

• Money-Back Guarantee is not available to prior Subscribers.
• Money-Back Guarantee is not available on Outreach Service Plans.
• Subscriber must notify Workforce Agency Group in writing via email to info@theworkforceagency.com of a Money-Back request within 30 days from Subscriber’s Subscription Date. Only requests submitted by i.) the known account holder(s) or ii.) the Workforce Agency Group reseller (defacto account holder(s)) of the subscription may request exercising the Money-Back Guarantee on a subscription.
• The Money-Back refund shall not exceed the first subscription payment.
• The Money-Back Guarantee is limited to a maximum refund of $1,000 of the first subscription payment.
• Workforce Agency Group may cancel service plans during the 30-day period and refund Subscriber subject to Money-Back Guarantee terms for circumstances described in section 11(b).
• The Money-Back Guarantee covers the first subscription payment, less any discounts applied prior to payment, as discounts applied through promo codes or other means may neither be converted back to cash nor credit for use on a future subscription.
• The Money-Back Guarantee applies to first-time virtual receptionist subscription payments only.

Referral Program

Workforce Agency Group offers a Referral Program as a benefit to Subscribers. In exchange for the direct and traceable referral of a new prospective Subscriber to Workforce Agency Group (an individual or business who has neither previously been a Subscriber nor currently is in negotiations, trial, or guarantee period prior to becoming a Subscriber) who becomes an actively paying Subscriber stemming from such referral, the Subscriber will receive a benefit of a $200 credit to their next bill for every new Virtual Receptionist Subscriber.

Referral benefits may not be applied to a partner account, defined as an account that (directly or indirectly) manages, white-labels, wholesales, or resells Workforce Agency Group products and/or services under the Workforce Agency Group brand name or any other individual or business entity, notwithstanding reseller and referral partners who are Subscribers themselves and have forgone in writing their partner-specific reseller/referral benefits in favor of the digital gift card benefits available to Subscribers.

A Subscriber may not refer themselves, nor may they refer a new location, employee, or owned entity of the same business as a Subscriber. We reserve the right to investigate any suspicious or inappropriate activity relating to the Referral Program. Notwithstanding any provision of these terms, we are not obligated to provide any discount to a referring Subscriber, whose referral results in a new actively paying Subscriber, if we determine, in our sole discretion, that the referred Subscriber is not a bona fide new Subscriber, including, without limitation, if referred or referring Subscriber engaged in any fraudulent or deceitful behavior in connection with the Referral Program, including, without limitation, if a referred or referring Subscriber, directly or indirectly, offered any person a financial or other incentive to become an actively paying Subscriber, used a referral link, code or other mechanism to redirect traffic from, or divert discounts from, any other Subscriber in the Referral Program. We reserve the right, in our sole discretion, to delay payment of any benefits or discounts while we investigate Subscribers’ participation in the Referral Program or any use of referral links, codes and other mechanisms. We reserve the right to cancel the Referral Program without prior notice in its entirety or for a specific referring Subscriber at any time for any reason. All questions and disputes regarding Subscribers’ eligibility for, and benefits or credits disbursed as part of, the Referral Program will be resolved by Workforce Agency Group in its sole discretion.

Subscribers are automatically entered into the Referral Program upon becoming a Subscriber. Subscribers do agree to be bound by these terms. If you do not agree to all of the terms and conditions, you may not participate in the Referral Program. We may revise these terms from time to time in our sole discretion, subject to applicable law. When we revise these terms, we will post the revised version on the website. You are free to decide whether or not to accept a revised version of these terms, but accepting these terms, as revised, is required for you to continue participating in the Referral Program. If you do not agree to these terms or any revised version of these terms, your sole recourse is to terminate your participation in the Referral Program in writing to info@theworkforceagency.com. Except as otherwise expressly stated by us, your participation in the Referral Program is subject to, and constitutes your acceptance of, the version of these terms in effect at the time of your participation in the Referral Program.

Should the Subscriber desire to promote Workforce Agency Group products and services to their clients, peers, friends, family, and other individuals and businesses, in promoting Workforce Agency Group, the Subscriber agrees that they shall not use or permit any person or entity to use Workforce Agency Group’s trademarks, service marks, product marks, and any other branded graphics or logos (collectively, the “Marks”) without prior written consent of Workforce Agency Group. All requests to use Workforce Agency Group marks must be directed to info@theworkforceagency.com. No promotional activity by Subscribers aimed at generating prospective Subscribers of Workforce Agency Group shall create any association, joint venture, partnership, or agency relationship of any kind between Workforce Agency Group and its Subscribers. Subscribers are not authorized to act, or incur any liability, obligation, or expense, on behalf of Workforce Agency Group. Further, Subscribers may not represent that they are in the business of providing, selling, soliciting, or effecting the products and/or services provided by Workforce Agency Group.

Information We Collect and Our Commitment to Confidentiality

Information Collected by Workforce Agency Group

When you subscribe to the Services, our trained staff will work with you to determine how we can provide the most effective receptionist services to you by learning what types of calls you generally receive and how you would like each call handled. For each type of call, such as a potential client or solicitation, you decide what information we collect from the caller, if any, and how we will convey any desired information to you.

Confidentiality of Information Collected for You

All information collected by Workforce Agency Group while providing the Services to you, including information received during Receptionist Calls, or provided for your subscription (“Subscriber Information”), is kept strictly confidential and is only shared with Workforce Agency Group’s staff that needs the information to provide the Services to you and your authorized staff.

Using, Storing, and Removing Your Subscriber Information

All Subscriber Information is jointly owned by Workforce Agency Group and you. Workforce Agency Group retains this joint ownership solely so that it has the right to store the information collected on its secure servers and use it to provide excellent Services to you, such as relaying messages to you through text and email, identifying spam callers and solicitations, and improving our Services. Workforce Agency Group will use Subscriber Information for the sole purpose of providing the Services pursuant to the instructions that you provide, and under no circumstances will Workforce Agency Group sell Subscriber Information or share it in any manner not specified in these Terms.

If we are required to share Subscriber Information by law, we will notify you promptly upon receiving such a request. We will work with you to keep the Subscriber Information confidential if possible, but we will honor any applicable legal obligations regarding sharing the Subscriber Information.

Workforce Agency Group stores your Subscriber Information in a segregated account that only contains your Subscriber Information. Each Subscriber can only access and use the information in its own Workforce Agency Group account. This allows us to only allow Workforce Agency Group staff working on your account to access your Subscriber Information.

We will respond to your written request to delete Subscriber Information within 3 business days. Deleting Subscriber Information may require deletion of your Workforce Agency Group account and take up to 30 days to execute. After confirming that you understand that deletion of your Workforce Agency Group account will be permanent, we will delete the requested information and rescind all ownership rights to the Subscriber Information that was deleted.

Additional Measures to Keep Your Subscriber Information Confidential

In addition to not sharing, selling, or using Subscriber Information in any manner not described in these Terms and expressly agreed by you, we adhere to the following confidentiality protections:

• Our staff are trained to follow the confidentiality measures described in these Terms and must sign a Non-Disclosure Agreement requiring them to keep all Subscriber Information confidential prior to starting to work with any Subscriber Information.
• We perform regular malware scanning of the Platform and all servers and computers used by us to support the Platform.
• For our attorney clients, we understand and respect your obligations regarding attorney-client confidentiality, including under Rule 5.3 of the Model Rules of Professional Conduct, and uphold a commitment to confidentiality. Our staff’s conduct is compatible with your professional obligations.
• Workforce Agency Group shall report to Subscriber, with all relevant details, any event that Workforce Agency Group reasonably believes represents unauthorized access to, disclosure of, use of, or damage to Content (a “Security Breach”). Workforce Agency Group shall make such report within 48 hours after learning of the Security Breach.
• In the event of a Security Breach, Workforce Agency Group shall (a) cooperate with Subscriber to identify the cause of the breach and to identify any affected Content; (b) assist and cooperate with Subscriber in investigating and preventing the recurrence of the Security Breach; (c) assist and cooperate with Subscriber in any litigation or investigation against third parties that Subscriber undertakes to protect the security and integrity of Content; and (d) mitigate any harmful effect of the Security Breach.

Confidentiality is a Two-Way Street

While we employ the practices described in these Terms to provide the Services, we also follow your instructions regarding how we can best provide the Services to you. Therefore, please ensure that any instructions provided to Workforce Agency Group regarding your account comply with your obligations and confidentiality expectations. We are not responsible for breaches of confidentiality that may occur when we are following your instructions, such as transmitting information to an unsecure server specified by you or the acts or omissions of your authorized staff members. Our goal is to be a valued member of your business, so we may contact you if we believe that a process could be improved, but our role in your business is limited to the Services that you order.

In its provision of the Services, Workforce Agency Group will transcribe messages from calls that you receive. However, Workforce Agency Group does not monitor or censor such messages for content and is not responsible, or have any liability whatsoever, for the content of Subscriber Information or messages that are received by, on the behalf of, or intended for the Subscriber.

Jurisdiction-Specific Terms

Cancellation or Termination of the Services

By Subscriber: Subscriber may cancel the Services at any time by notifying Workforce Agency Group at info@theworkforceagency.com or +1 (442)305-8830. Services will continue until the end of the current subscription month. Workforce Agency Group does not provide a refund for early cancellation of Services for any reason. Cancellation must be made at least thirty (30) days prior to the end of the current subscription cycle. If the Subscriber cancels within thirty (30) days of the end of the cycle, they will be billed for the following month.

By Workforce Agency Group: Workforce Agency Group may cancel the Services in the following circumstances:

• If Workforce Agency Group has any reason whatsoever to believe that the Services are being used to contravene any law, the Services shall be immediately cancelled. Any such cancellation shall be at the sole discretion of Workforce Agency Group and without refund or liability to Subscriber.
• If Subscriber does not pay for the Services by the required due date, Workforce Agency Group may cancel or suspend the Services immediately.
• If Subscriber violates these Terms in any manner, Workforce Agency Group may cancel or suspend the Services and will provide notice to Subscriber of the violation.
• Workforce Agency Group reserves the right to cancel the Services for any or no reason.

After Termination or Cancellation: In the event that the Services are canceled or otherwise terminated, the Subscriber Identifier assigned to Subscriber may be immediately cancelled for use by Subscriber. At Workforce Agency Group’s sole discretion, the Subscriber may be given the option to: i) keep the Subscriber Identifier as a useable phone line for $20/month, or ii) Workforce Agency Group may choose to forward incoming calls made to the Subscriber Identifier to Subscriber for 10 days.

Upon cancellation or termination of the Services, Workforce Agency Group shall not be responsible or liable for the receipt or delivery of any messages intended for Subscriber through the Services or Subscriber Identifier.

You may stop using your receptionist service at any time. However, we do not refund or prorate unused portions of a subscription. This means that if you stop forwarding your calls or close your account, you will retain access until the end of your subscription and can reactivate any time.

Restrictions on the Services

Subscriber is prohibited from any of the following when using the Platform or subscribing to the Services:

• Transmitting or causing to transmit any material that is derogatory, racist, abusive, threatening, obscene, hateful, or in any other way objectionable to others or illegal;
• Using the Services to “spam” or cause mischief to others;
• Using the Services in any way that causes, or may cause, damage to or impairment of the availability or accessibility of the Services, or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity;
• Reproducing, distributing, modifying, creating derivative works of, republishing, downloading, storing, or transmitting any of the material on the Platform, except as it is created and owned by Subscriber;
• Using any device, software, or routine that interferes with the proper working of the Platform or Services;
• Attempting to aggregate, solicit, or otherwise recruit Workforce Agency Group employees or contractors away from Workforce Agency Group;
• Introducing any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful; or
• Otherwise attempt to interfere with the proper working of the Platform or Services.

Intellectual Property

Workforce Agency Group represents and warrants that it has the right to use, and is the sole owner of all right, title, and interest in and to, all intellectual property rights relating to: i) the voice-over IP and website technology platform underlying the Services (the “Application”), and ii) the Services, including all copyrights and all trademarks, service marks, and trade names associated with Workforce Agency Group and the Services. Workforce Agency Group represents and warrants that it has a license or rights to use any third party components embedded in the Application. Workforce Agency Group does not grant you any intellectual property rights in the Application or Services, and all rights not expressly granted in these Terms are reserved by Workforce Agency Group.

Users Outside the United States

The Platform and Services are controlled and operated from the United States and subject to its laws. If you choose to access the Platform or Services outside of the United States, you do so at your own risk and are responsible for complying with all applicable laws, rules, and regulations.

Indemnification

You agree to indemnify Workforce Agency Group and its directors, officers, employees, agents, successors, assigns, and affiliates from and against all third party claims, judgments, costs, liabilities, damages or expenses, including reasonable attorneys’ fees and costs, arising out of, resulting in any way from, or made by: i) a breach of any provision, representation, or warranty set forth in these Terms; ii) callers using Subscriber’s Subscriber Identifier as a result of actions of or failure to act by Subscriber; and iii) any content provided by Subscriber for its Online Profile or the Services.

Workforce Agency Group will indemnify Subscriber and its directors, officers, employees, agents, successors, assigns, and affiliates from and against all third party claims, judgments, costs, liabilities, damages, or expenses, including reasonable attorneys’ fees and costs, arising out of or resulting in any way from i) Workforce Agency Group’s breach of any provision, representation, or warranty set forth in these Terms; ii) claims made by callers due to the gross negligence or intentional misconduct of Workforce Agency Group; or iii) any claim asserted by a third-party that the Services or Application infringes any of such third party’s patents or other intellectual property rights. The foregoing obligations in subparagraph (iii) do not apply with respect to content provided by Subscriber for its Online Profile.

Exclusion of Liability

Subscriber agrees and acknowledges that Workforce Agency Group shall not be liable for any claims of any kind or nature whatsoever (including claims for negligence) that might arise directly or indirectly out of any act or omission, use, or misuse of any Services by Subscriber or for any delays, mistakes, or errors in conveying Subscriber Information to Subscriber by Workforce Agency Group. To the extent this provision fails to fully and completely exclude any claim and/or to the extent any third party might make any claim against Workforce Agency Group in any way related to Subscriber’s use or misuse of Services or anything done or any delays, mistakes, or errors in conveying Subscriber Information to Subscriber by Workforce Agency Group, then Subscriber indemnifies Workforce Agency Group against any and all liabilities losses expenses and costs that might be suffered or incurred by Workforce Agency Group as a direct or indirect consequence of any such claims being made.

Disclaimer of Warranties

THE APPLICATION AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND EXCEPT AS EXPLICITLY SET FORTH IN THIS AGREEMENT, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, OR ACCURACY OF CONTENT. WORKFORCE MAKES NO WARRANTY OR REPRESENTATION THAT SUBSCRIBER’S USE OF THE APPLICATION OR SERVICES WILL MEET SUBSCRIBER’S REQUIREMENTS OR WILL BE UNINTERRUPTED OR ERROR-FREE. WITHOUT LIMITING THE FOREGOING, NEITHER WORKFORCE NOR ANYONE ASSOCIATED WITH WORKFORCE REPRESENTS OR WARRANTS THAT THE PLATFORM, ITS CONTENT, LEADS, OR THE SERVICES WILL BE COMPLETE, ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE PLATFORM OR THE SERVER THAT MAKES IT OR THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE PLATFORM OR THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

EXCEPT AS OTHERWISE EXPRESSLY STATED, IN NO EVENT WILL WORKFORCE BE LIABLE TO SUBSCRIBER OR ANY OTHER PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, REGARDLESS OF THE BASIS OR NATURE OF THE CLAIM OR LEGAL THEORY, WHETHER IN TORT, CONTRACT OR OTHERWISE, RESULTING FROM THE SERVICES, ANY USE OF THE APPLICATION, OR ANYTHING PERTAINING TO THE TERMS, INCLUDING WITHOUT LIMITATION ANY LOSS OF GOODWILL, LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, OR COST OF PROCUREMENT OF SUBSTITUTE SERVICES, EVEN IF SUCH PARTY HAS EXPRESSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE AGGREGATE LIABILITY FOR ANY AND ALL OF SUBSCRIBER’S CLAIMS AGAINST WORKFORCE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ARISING OUT OF OR RELATED TO SERVICES OR APPLICATION EXCEED THE AMOUNTS ACTUALLY PAID BY SUBSCRIBER TO WORKFORCE DURING THE 24 MONTHS PRIOR TO THE DATE A CLAIM IS MADE.

Assignment

Workforce Agency Group may assign, transfer, or sub-contract Workforce Agency Group’s rights and/or obligations under these Terms without notifying you or obtaining your consent. You may not assign, transfer, or sub-contract your rights and/or obligations under these Terms without Workforce Agency Group’s prior written consent.

Governing Law

These Terms and Conditions and the Privacy Policy and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provisions or rules. Each of the parties hereto consents to the exclusive jurisdiction and venue of the courts of Riverside County, California.

Arbitration

At Workforce Agency Group’s sole discretion, it may require you to submit any disputes arising from the use of these Terms of Service, the Platform, or the Services, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying California law.

Waiver and Severability

No waiver by Workforce Agency Group of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Workforce Agency Group to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Entire Agreement

Our Terms and Conditions and Privacy Policy constitute the sole and entire agreement between you and Workforce Agency LLC with respect to the Platform and Workforce Agency Group’s Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Platform and/or the Services.

Your Comments & Concerns

All feedback, comments, requests for technical support, and other communications relating to the Platform or Services should be directed to: info@theworkforceagency.com.

← Back to Home

Privacy Policy

Welcome to Workforce! Please read these Terms of Use and our Privacy Policy (collectively the “Terms”) carefully, as you agree that you consent to these Terms by your use of this website or Workforce’s services, as described further below.

Introduction

Workforce Agency Group LLC (“Workforce,” “our,” “we”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy applies solely to the information that you directly input into this website (“Website”). For more details on how we keep information that we collect while providing our receptionist services to you confidential, please review our Terms and Conditions.

This Privacy Policy forms part of, and is subject to, the provisions of Workforce’s Terms and Conditions. By accessing or using our Website, you consent to the terms of this Privacy Policy.

Children Under the Age of 13

The Website is not intended for children under 13 years of age. We do not knowingly collect information of any sort, including personal information, from children under 13. If you are under 13, do not use or provide any information on the Website. If you believe we might have any information from or about a child under 13, please contact us immediately at info@theworkforceagency.com.

Information We Collect About You and How We Collect It

We collect the following information from you when you use the Website or sign up for our services on the Website:

• Name
• Email Address
• Mobile Phone Number
• Information about your internet connection, the equipment you use to access the Website, and usage details

We collect this information:

• Directly from you when you provide it to us, or
• Automatically as you navigate through the Website using Google Analytics (or other analytics tools), such as page views and duration and browser information. We do not correlate tracking information to individuals; we analyze it only in the aggregate. In particular, we anonymize IP addresses for anonymous browsing, so that analytics tools cannot identify you personally.

We do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present the Website to you and improve our services.
• To provide you with information and services that you request from us.
• To provide you with notices about your account and/or subscription, including expiration and renewal notices.
• To notify you about changes to the Website or any products or services we provide.
• To send you information about our services or the services of third parties that we think might interest you, unless you tell us that you do not want to receive such information. We may communicate with you if you’ve provided us the means to do so. For example, any data collected from web forms completed on this site are considered as opt-in permission to be included in our database and to receive communications from us via email. To opt-out of email communications, contact us at info@theworkforceagency.com.

Disclosure of Your Information

In this section we explain the limited situations in which we may disclose your information, which is only done as described here and in accordance with our Terms and Conditions.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide:

• To contractors, service providers, and other third parties we use to support our business, such as our staff who answer calls and provide other services to you, and only if they are trained in our confidentiality requirements.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Workforce’s assets in which personal information held by Workforce about the Website users is among the assets transferred.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To third party contractors in order to analyze Website performance and user behavior and/or to improve the Website. However, we never disclose aggregate usage information to a partner in a manner that would identify you personally, as an individual. Additional information regarding our partners’ privacy policies and the option to opt-out of sharing your usage information is available at Google Analytics Opt-Out Browser Add-on.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Workforce, our customers, or others.

Accessing and Correcting Your Information

You can review and change your personal information by contacting us at info@theworkforceagency.com to request that we correct or delete any personal information that you have provided to us.

Your California Privacy Rights

California Civil Code Section § 1798.83 permits users of the Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at info@theworkforceagency.com.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, including encryption mechanisms, password requirements, regular malware scans, and extensive staff training and contractual agreements.

EEA Resident Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• If you wish to access, correct, update or request deletion of your personal information, you can do so at any time. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. To take any of these actions, contact us at info@theworkforceagency.com.
• You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. If you need assistance, you may contact us at info@theworkforceagency.com.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choices Regarding Your Personal Information

We will send you notifications and if, and to the extent, you have opted-in to promotional communications, other messages using the contact information (e.g., your email address, your phone number) you provided to us when you signed up for, opted-in to, or requested information from Workforce.ai. You may opt-out of continuing to receive optional messages by following the instructions included in each message, which may be conveyed via email, SMS message, or another channel.

We will send you service-related announcements when we believe it is necessary to do so (e.g., outages, product changes, or network issues). You may opt-out of continuing to receive service-related messages by following the instructions included in each message, which may be conveyed via email, SMS message, or another channel.

Changes to Our Privacy Policy

If we make material changes to how we treat our users’ personal information, we will notify you through an email to the most recent email address that you provided to us, if any. The date the privacy policy was last revised is identified at the top of this page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at info@theworkforceagency.com.

← Back to Home